
Between one and a half and two and a half months of autonomy
Heavy-duty casing
High-strength magnet
Firm and stable attachment for a completely secure fit.
Great autonomy for extended use with fewer worries.
Real-time tracking
Consult precise locations whenever you need to.
Free lifetime app and platform
Full management and permanent access with no additional fees.
Smart alerts to your phone
Receive instant notifications for important movements or incidents.
The simplest way to stay connected
EUROPE Coverage
€39.95per year
- Lifetime support, whenever you need it
- Cancel anytime
- Europe-wide coverage, stable and secure
- App and platform included forever
- 3-year premium warranty
When you purchase your device, the first year's subscription is included at no cost. Starting from the second year, you will begin paying the annual fee, always without a commitment period.
WORLDWIDE coverage
€59.95per year
- Lifetime assistance, whenever you need it
- Cancel anytime
- Stable international coverage
- App and platform included forever
- 3-year warranty
Your device purchase includes the first year of subscription at no cost. Starting from the second year, you will begin paying the annual fee, with no commitment required.
WE MAKE IT EASY FOR YOU
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Get started worry-free
We include 1 year of free subscription with the purchase of your device so you only have to worry about enjoying it.
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Renewal without surprises
Before any renewal, we will notify you in advance. You will only pay the annual fee for the subscription you have chosen.
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You are in control
You can cancel anytime. There will never be a minimum term or unexpected charges.
1
ONE YEAR FREE SUBSCRIPTION
Everything ready to get started right away.
1
YEARS OF PREMIUM WARRANTY
Including free lifetime technical support.
1
YEARS OF EXPERIENCE IN THE MARKET
Trust built over more than a decade.
The best journey begins by listening to those who have already experienced it.
Thousands of people have already found a simpler way to feel accompanied.
We answer your questions
We've compiled the most common questions so you can understand how our devices and services work with complete peace of mind and transparency.
Installation, support, and operation
Shipping, Warranty, and Returns
Platform, renewal, and subscription
Is the setup easy?
We have designed our devices for quick and intuitive setup, allowing you to have the equipment operational in approximately 10 minutes from delivery.
All devices include a manual in Spanish with clear step-by-step instructions. Additionally, if you have any questions during installation, our support team will be available to assist you via ticket at info@ubicartec.com.
To ensure optimal performance from the outset, we recommend a full charge before first use.
What can I do if a problem arises with the device?
We have a specialized technical support service with over 12 years of experience working with these types of devices.
Our team has in-depth knowledge of the entire catalog, allowing us to help you quickly and accurately with any configuration or operational issues. In most cases, problems can be easily resolved through our support system.
Can I call the device directly?
Only some models incorporate calling or remote listening functions:
- UBI-CARE: allows two-way calls.
- UBI-TAIL: allows remote listening via call, without two-way communication.
On each product page, you will find detailed information on the functions available for each device.
Does the device work without a SIM card?
No. Our devices are designed to work with our SIM cards, as this allows us to ensure a more stable, secure, and tailored connection for each device.
This way, we reduce potential configuration issues and ensure more reliable operation from the outset, in addition to being able to offer more effective technical support when you need it.
How long does the battery last?
Battery life depends on the configured usage mode and how often the device sends information to the platform.
For each product, we provide an estimated duration based on typical use, although this may vary depending on the activity and movement recorded. To achieve the best possible performance, we recommend a full charge before first use.
If I order today, when will I receive it?
All shipments within the Peninsula are usually delivered within 24 to 48 business hours.
We work to ensure you receive your order as soon as possible so you can start using the device without unnecessary delays.
Do I have a right of withdrawal?
Yes. You have 14 days to return it, just like at any electronics store.
However, if you have any questions or issues, we always recommend contacting our support team first. We will be happy to help you and find the best solution for each case.
Does the device have a warranty?
Yes. All devices we sell come with a 3-year warranty.
Our goal is to offer reliable products and continuous support so you can use your device with peace of mind.
Can I consult a legal question before buying?
Of course. You can email us at info@ubicartec.com and our team will try to guide you as much as possible, even if you haven't made a purchase yet.
Nevertheless, when it comes to specific legal situations, we always recommend consulting with a specialized professional as well, since each case may have important particularities.
What happens when the first year included ends?
After the first year, you will only pay the annual subscription fee, with no commitment.
Does the subscription have a minimum term?
No. All our subscriptions are completely free of permanence.
We believe that these types of services should offer peace of mind and flexibility, without unnecessary ties or hidden conditions. In addition, the first year of subscription is included with the purchase of the device.
Along with the subscription, you will also have access to specialized technical support and advice whenever you need it. If you decide not to renew at any time, you just have to notify us at info@ubicartec.com before the next renewal. You can continue to enjoy the service until the contracted date, with no additional charges afterwards.
Is the fee monthly or annual?
The fee is annual.
We prefer a clear and transparent model, avoiding small monthly subscriptions that often go unnoticed. Furthermore, renewal can be easily canceled at any time.
Will I be notified before the renewal?
Yes. Before the renewal, you will receive an email with sufficient notice so that you can calmly decide whether you want to keep the subscription active or cancel it.
Our goal is for you to always have control over the service, without unexpected renewals.
Can I connect from my mobile to view the locator?
A free lifetime mobile application is included with the purchase of the device.
From the app, you can view the tracker's information in real-time and make various configuration adjustments remotely, conveniently and easily.
Can I log in from a computer?
In addition to the mobile app, you will also have lifetime access to a free web platform.
From your computer, you can view device information and manage its settings remotely, with the same main features available on the mobile app.
Do I have to pay for the app or the web platform?
Both the mobile app and the web platform are included for life with the purchase of the device.
There are no additional costs to access the platforms related to the operation and management of our trackers.
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